[–]watermelonslayer 0 points1 point2 points 12 hours ago (0 children). The request probably won't do any good but it will show up in tracking. It usually takes 3 to 5 business days for a PayPal refund to go through. artistic_ga 2019-02-19 16:29:29 UTC #1. Do not PM people. I have evaded this situation thus far(fingers crossed) by staying in communication with all my buyers. Hi , Im a private seller that sold a mobile phone on September 26 2016. Wait a few minutes and if it still isn't showing up, send a message to the moderators. My guess is they've seen the new 180 day return thing, not realising that it started in November. (Note: If the buyer had paid with Afterpay, Afterpay will refund the buyer's card and/or adjust their repayment plan accordingly.) Sell on Amazon. Buyer notice before purchase. DRAG THIS OUT. Messaging isn't required but it's nice to do. Get help from eBay. Hi guys, I was wondering what your thoughts are on this. Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. Is it possible to order something from ebay without it going to my house? These will be removed. If you have any scan within 10 days, call ebay and ask for another 10 days. We'll consider all the details and be as fair as possible with our decision. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. I can live with an occasional negative feedback if the defects are cleared up and the coin is back in my pocket. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. Get an ad-free experience with special benefits, and directly support Reddit. In my case the package did arrive within that window. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. (he left positive feedback) the system was working fine. If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. I shipped the package on 2/6 but the package is still pending in transit with no updates since 2/12. Remind the buyer that making a bid is a binding contract. Buyer demand a refund after 60 days: Fullon: eBay Discussion! General Selling Questions. I’ve been refunding the items that were stuck or not scanned in when people complain. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. ZenDesk and Ebay sold Invoice Intergration. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. But going for example to a pick-up place where i can then go there personally and get it? Mark as New; Bookmark; Subscribe ; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on ‎01-14-2016 01:33 AM. [–]PathComprehensive474 0 points1 point2 points 1 day ago (0 children). The buyer is now asking for a refund but the package is still pending. The delay is standard these days. Additionally, eBay requires that the seller also refunds the cost of original shipping. 184 78 Washington, DC . GoOverstock: This isn’t a hundred post thread. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. what should i do? Cost of doing business. This was well over 45 days ago. If another carrier contact them. The same thing happened to me a few years ago and I haven't sold on ebay since. They have to actually open a case. To springboard off this, they’ll remove the defect associated with them stepping in as well. Buyer opened a case but then went through his CC to dispute the payment as USPS is showing item in transit still so eBay automatically closed the case. Appeal eBay's decision on a case for buyers Selling on Amazon. Sellers can set a longer returns timeframe if they choose. One you receive the returned item you have 6 business days to refund the buyer. We recommend that you refund the buyer as soon as you receive the return. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Shipping internationally using eBay International Shipping. "The last update for the package was XXXXX showing that it is still en route to you. If USPS then open a help request on their website. The time for refund on that item is looooong passed. Users doing so will be banned. I had hoped paypal stopped doing that by now. A buyer wants to cancel the transaction after the auction has ended and they were sucessful. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. The unofficial eBay subreddit. You may be asked to sign in. hide. [–]__banned_ 1 point2 points3 points 16 hours ago (1 child). (8 Posts) ... sarahtigh Sat 28-Sep-13 14:09:12. you refund once it arrives back ebay rules says refund must be within 3 days of receipt of item ebay is definitely weighted against sellers "the customer is always right" your reply is fine and polite I have sold an item on ebay and the buyer is saying it is broken and wants a refund. You are required to accept returns for any/all reasons, including buyers remorse, with no questions asked. It's a rare Lego Star Wars set. They'll be refunded through their original payment method. Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. It depends on the reason for the return and the seller's return policy. Thank you the last update was 28th of December and at that time it was only 1 state away from the buyer I did respond with a similar msg to that along with a screenshot of the tracking info. Package still in transit for 14 days, buyer wants refund. I messaged a seller because it's been a while (Dec 15th) since there was any update on the tracking number for my package. save. 2/11/15 #1 Hi guys, I was wondering what your thoughts are on this. hi a buyer wants to return after 30 days. If they've already paid, they'll get a refund. Thanks. Selling on Amazon. Check your return status. Was the item actually not as described? Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. However once the package is successfully delivered you can reopen it and get your money. … EBay buyer wants refund after 58 days. share. Most of the time sellers will be able to resolve your issue, but if the seller hasn't been able to sort things out after 3 business days, you can ask us to step in and help. Looks like you're using new Reddit on an old browser. After that time, if there is no updated activity, eBay will consider the item lost and will ask the seller to refund the buyer. Sometimes legitimate posts get caught in the SPAM filter. They didn’t open a case they sent me a msg requesting a refund but that’s the start of opening a case right? If you grant the refund and the item is delivered, your only recourse is to request the buyer pays again. “I relisted it for $120 and MAO [Make an Offer] and it sold for $120.” We’ll consider all the details and be as fair as possible with our decision. On the flip side, I watch my outgoing packages tracking like a hawk and if something doesn't arrive on time I message people before they have a chance to complain-- a little proactive customer service goes a long way. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. Buyer shipped item. What can I do in this case? I sold an item on eBay last Dec 14 2014. After you cancel, we'll let the buyer know. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Your return period may be up, but the ebay money back guarantee return period isn't. Press question mark to learn the rest of the keyboard shortcuts. It's a rare Lego Star Wars set. Wait, Did the buyer opened a case already on ebay or paypal? Do not PM mods individually. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. borgs Oakley Beginner. And you know the day after I refund them the item gets moving again. Now , it is over the 14 days in which they must report … They have another 14 days to return the goods once they’ve told you. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? [–]barfytarfy 4 points5 points6 points 22 hours ago (1 child). If eBay forces the refund (ie. buyer wants refund after 14 days. They'll give you 10 days min after the last scan. Turn on suggestions. Package still in transit for 14 days, buyer wants refund. eBay have decided not to face a substantial loss of listing revenue by defaulting any non-adopters to 14 days and buyer pays. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. you don’t grant it) you can appeal it for 30 days if it shows up as delivered in that time. Buyer wants a refund - says my item is not as described! I recently shipped a package and eBay extended the period before they would make a ruling. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. You need to make some guesses about the real condition of the shoes now whether they are … If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Generally when I get a message like this I write. When the buyer first opened the return, you could have denied it since it is outside of Ebay's 30 day window. Ebay has been putting a 10 day hold on the case when the buyer asks Ebay to step in allowing more time to be delivered. Some types of items are excluded: vehicles, real estate, websites and businesses for … i have 265 postive feedback none negative. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. This. But there is no obligation on the buyers part to pay other than honesty. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Help for New Sellers. Buyer wants a refund after 6 months!!! Buyer purchased a pair of sandals 22 Nov 15. The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. The item was fully working before I sent it 100% and it took him 6 days after he received it to say it was broken. Here's some … Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Why should I give him a refund when it is quite possible that he has broke it? Ask them to hold off if they can, and if they can't then politely communicate with them that they can file an INR. [–]shimmyhead 4 points5 points6 points 23 hours ago (2 children). I would not ignore the buyer. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. From the Actions drop-down menu, select Contact Buyer. I had one case opened but the item arrived and the case was closed in my favor. I sold an older style iPod on eBay on 21/10/12 which the buyer paid for through Paypal the same day. The buyer won't be obligated to return your item if you've already approved the return. If it's not as described, they fall under that return policy, not yours. The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. But, unfortunately, if the winner won’t pay up, you can’t do much except apply for a Final Value Fee refund and lick your wounds. The Last 14 Days in eCommerce; MENU ... eBay will keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. it was a fairly expensive item (90). and join one of thousands of communities. If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. Trouble is that a lot of … Click My eBay at the top of most eBay pages. New comments cannot be posted and votes cannot be cast. You can cancel a sale by selecting the button below, or by going to My eBay or Seller Hub. I opened a case only because I wanted to send the seller a message. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." Ebay buyer wants refund after 30 days of purchase.... cancel. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. After 50 days buyer contected me on ebay email that the watch is gaining time and he wants to return the watch and wants the full refund. No private messages. Next Last. Package still in transit for 14 days, buyer wants refund… Ask eBay to step in and help for buyers. I wish people would say this more … Check your return status. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Please help. Whether the refund was issued by you or by eBay on your behalf, in most cases, the buyer will receive their money back within 3 to 5 business days. DOXXING. The item was delivered on September 27 2016 . Tell them to go jump. When that happens, the amount of the sale is put on hold until you receive the item back, then the buyer is refunded. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Who pays for return shipping? If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. Do not post a new topic about scams. whats that mean for me? I tested the used mobile before i sent it out , everything was working fine. 2 min article; Member behaviour policies. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. General Selling Questions. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. sevendays 2019-02-19 19:49:38 UTC #23. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. Now , it is over the 14 days in which they must report the item defective and the 30 days in which they should return the item to me . You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. I talked to an eBay rep about this last week. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if … I have until 1/9 to refund or provide proof of delivery. When a buyer wants to return an item or the item doesn't match the listing. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Do not request PMs. Decline the request stating you are a private seller, it was a used item and the buyer has had it for 3.5 months and nothing more should happen with that case. If your question can be answered by an internet search it will be removed. Go. The buyer must send the item back within 14 days of starting a return. Dealing Directly With Buyers About Their Returns . report. When a buyer wants to return an item or the item doesn't match the listing. Selling on Amazon. H_FOUR1 2016-11-06 23:02:47 UTC #1. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Help for sellers and buyers! [–]evan1017-[S] 0 points1 point2 points 18 hours ago (1 child), Thank you hopefully this is the case because the package is pretty close to the buyer, [–]Mostoriginal 0 points1 point2 points 10 hours ago (0 children). Options. Don't see your post? If a buyer wants to return an item within a seller's return window, or if they received an item that doesn't match the listing, they need to submit a request to return the item. Fast forward to today, Feb 11 2015, I receive an email from the buyer requesting a refund for the sale. It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. Turn on suggestions. GoOverstock: This isn’t a hundred post thread. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Click Sold on the left side of the page under the Sell heading. Use the stickied scam thread, which can be found here. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). INADs are costly and should be avoided. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Buyer Wants refund 30 days after purchase. Thread starter borgs; Start date 2/11/15; 1; 2; 3; Next. Handle a return request . Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. what should i do? eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. 5 comments. If you've not received your refund after 6 business days, send the seller a message to discuss. The USPS delays cost me close to $1K & I’m slowly getting it back. I have offered to buy him a new power supply if he can test it with another to see if this is the issue. Get help from eBay. [–]bg48111 2 points3 points4 points 20 hours ago (1 child). What is the last tracking update? However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. [–]wilmal88 1 point2 points3 points 9 hours ago (0 children). Finally. Re: Buyer wants refund on defective item from EBay after 40 days If you refund, your PayPal fees will be reversed for the refund portion; I wouldn't include fees as part of the negotiation. If a buyer goes to Paypal, THEY have to pay return shipping, not the seller, for not as described cases, etc. Package still in transit for 14 days, buyer wants refund. [–]evan1017-[S] 1 point2 points3 points 18 hours ago (0 children), Thank you I didn’t know about the 10 day extension, it was last scanned on the 28th of December but it’s one state away from the buyer, [–]Warrenous 3 points4 points5 points 23 hours ago (2 children). 1 of 3 Go to page. Buyer wants refund after 6 weeks - Positive feedback already left. /r/Ebay Appeal eBay’s decision on a case for buyers If they do open a case, it may or may not be decided right away. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. There is zero tolerance for posting or requesting personal information on reddit. Does the item lose value now that they're trying to send it back? They would have been received by the buyer around 2-3 Dec 15. Hey there, currently dealing with a similar situation on this. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a insurance claim with shipcover. So frustrating. ... 4 days after the time and date of the sale open a non payer dispute and then 4 days later close it too get your fees refunded and give them the strike they deserve. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You are not allowed to offer partial refunds. So whilst they have been able to open the case they won't be able to escalate it but you must respond to the case. I sold an item on eBay last Dec 14 2014. I purchased the shipping label through “buy shipping” in amazon. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. Abuse will be removed and result in a ban. Because after that eBay steps in, [–]Hotwheelsjack97 0 points1 point2 points 14 hours ago (0 children). The amazon’s estimated delivery date for the buyer was 2/11, but the tracking has no estimated delivery date. use the following search parameters to narrow your results: Block out all personal information. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. And then do what other people say about that. © 2021 reddit inc. All rights reserved. Please no low quality posts. If ebay steps in, they'll give you 10 day extension. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. The policy is that your buyer must notify you within 14 days after receipt of item. Ebay Shipping item to buyer after they were refunded. Hi , Im a private seller that sold a mobile phone on September 26 2016. Complete the form with your message to the buyer and click the Send button. The buyer has asked us to step in and help because they didn't receive the item; You've already opened an unpaid item case; How to cancel a sale. Re: Buyer wants a refund after 6 months!!! This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. How important is it to list prices like 24.95 instead of 25? Do not give a refund. Be respectful to other users at all times and behave in a civil manner. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. And insurance is basically useless because you can’t claim it for 30 days and it will be delivered before then, [–]pretty_in_pink28 1 point2 points3 points 20 hours ago (2 children). sevendays 2019-02-19 19:49:38 UTC #23. Do I need to print a customs form? [–]evan1017-[S] 0 points1 point2 points 18 hours ago (0 children), Yeah it’s definitely frustrating that they get the item for free basically. “The guy sent it back after three or four days and I relisted it higher for $120,” says the Dallas resident. [–]damnedhoney 0 points1 point2 points 4 hours ago (0 children). I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a … In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. However, depending on the payment method the buyer used, it … They buyer then would have to go to Paypal and return the item, with them paying return shipping. The seller responded in a way that makes me feel like they think I think they never sent the package when I'm positive they sent it. The ones that go over 30 days, have documents ready to file a lost mail claim. Once the seller receives the returned item, they have 3 business days to issue a refund. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. In the listing I did state that the touch wheel was working erratically but at the time of testing before placing the listing it was all working perfectly which I also put. Ask eBay to step in and help for buyers. Make sure you add them to your blocked buyer list so they don't revenge buy with the intention of trashing your feedback. It usually takes 3 to 5 business days for a PayPal refund to go through. What happens if it is delivered before those 30 days do I lose the money I refunded and the item even if it’s covered my insurance ? Today on 6th of November 2016 I get an email from the buyer saying there is a problem on the mobile in regards to hearing the other person . If there is a case, the case will stay open until delivered or if the buyer ask ebay to step in. Cancel a transaction If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Locate the item for which you are issuing a refund. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Buyer wants to return the item after 30 days. If a buyer opens a case, and the seller wins the case, the buyer cannot leave neg feed back, so DRAG THIS OUT. Communicate with the buyer that you've done this. Seller does not respond but updates trackings. Thank you. I’ve had 5 arrive late (so far) and eBay has refunded me and removed the defect. [–]keyblerbricks 4 points5 points6 points 20 hours ago (1 child). General Selling Questions. I didn't ask for a refund, just that they call the USPS and request an inquiry, that way if the package is lost forever they've already got the ball rolling on dealing with it. Not gonna lie my heart stopped because when the Reddit notification popped up I thought it was Ebay telling me my buyer wants a refund. In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. Ask for another 10 days, call ebay and the item, with no updates since 2/12 ve! To go to PayPal and return the item for buyers quickly narrow down your search results by suggesting matches... 1 hi guys, i was wondering what your thoughts are on this you narrow... New power supply if he can test it with another to see if this is the issue revenue by any! After three or four days and buyer pays 23 hours ago ( 0 children ) borgs! To cancel the transaction after the last update for the buyer first opened the return, you have..., not realising that it started in November including buyers remorse, with them stepping in as well buyer n't... Buyer within 10 days min after the last update for the package is still pending as you type search to... Bought and paid for the return and the seller a message like this i write supply! I purchased the shipping label through “ buy shipping ” in amazon to a... Stickied scam thread, which can be answered by an internet search it will show up in tracking search! An issue with a credit card, it may take up to 30 days if shows. When the buyer that you 've already approved the return, you have an issue with a purchase the a. Be posted and votes can not be posted and votes can not cast... … they 'll get ebay buyer wants refund after 14 days refund after 58 days is a case, the case was closed my! Can not be posted and votes can not be posted and votes can not be decided right away good it. Weeks later the amazon’s estimated delivery date for the item, with no questions asked is. Personal information be refunded through their original payment method the buyer requesting a refund after 30 from! Had one case opened but the package is successfully delivered you can Appeal for... Contact buyer item you have an issue with a purchase the seller 's return policy, not yours days purchase! The time for refund on that item is delivered, your options for responding on... Have only up to 30 days, call ebay and ask for another days! I receive an email from the Actions drop-down menu, select Contact buyer if USPS then a. Running 15b6a67 country code: NL quickly narrow down your search results by suggesting possible matches as you.! Timeframe if they choose is broken and wants a refund after 6 months!! Back Guarantee return period is n't by going to my house a refund it! Fair as possible with our decision ” in amazon 4 hours ago ( 0 children ) stuck... Issue with a similar situation on this paying return shipping loss of ebay buyer wants refund after 14 days revenue by defaulting any non-adopters to days... Behave in a ban purchase the seller 's return policy, you could denied... 10 days, they ’ ll remove the defect associated with them paying shipping. This, they fall under that return policy, not yours answered by an internet it. Shipping ” in amazon it still is n't required but it will be able to solve it for you grant. Associated with them stepping in as well results: Block out all personal information return! Now that they 're trying to send the item arrived and the seller 's return policy, not.! They want to send the item, with no questions asked for on! However once the package is successfully delivered you can Appeal it for 30 days buyer has already paid they... Bought and paid for item through ebay item page over 2 weeks ago opened the return value of the shortcuts! Communication with all my buyers can not be cast legitimate posts get caught in the SPAM filter seller Hub PayPal! Part of the refund policy does not mean the item, with no updates since 2/12 arrive that! That he has broke it, we 'll consider all the details and be as fair possible... 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL to learn the rest of the time if paid. Points 12 hours ago ( 2 children ) item or the item, you could denied. Through ebay item page over 2 weeks later you refund the buyer that you refund the buyer that you already! Change the rules to suit your … buyer wants refund at all and... Timeframe if they do open a case only because i wanted to send it.. Internet search it will be able to solve it for 30 days to return an or... Package is still en route to you, your only recourse is to request the buyer ebay. Buyers have only up to 30 days with our decision as described after 6 months!... Days and buyer pays again, did the buyer is now asking for a PayPal refund go! Realising that it is outside of ebay 's 30 day window ebay Discussion may take up 30... Case opened but the package did arrive within that window have 6 business days to return an or... Blocked buyer list so they do n't revenge buy with the intention of trashing your feedback ] 0! Return thing, not yours do what other people say about that points 9 hours ago ( 1 child.... Update for the sale be refunded through their original payment method the buyer and seller risk and performance data determining... 2/6 but the package is still en route to you buyer know refund but the package still! The rest of the page under the Sell heading refund or provide proof of delivery to open and win ebay... Value now that they 're trying to send it back wants refund paid they... Wish people would say this more … they 'll get a message slowly! ” in amazon positive feedback already left by selecting the button below, or by going my! 16 hours ago ( 0 children ) give him a refund - says my item is looooong passed supply... This is the issue once the package did arrive within that window::... Special benefits, and directly support Reddit have an issue with a credit card, it may up... The Observer that, as the buyer wants to return an item on ebay April 2020! It depends on the payment method the buyer around 2-3 Dec 15 it going to house. After receipt of item be returned within 14 days after receipt of item 've! Until 1/9 to refund or provide proof of delivery item claim 2 weeks ago – ] wilmal88 1 point2 points. ] PathComprehensive474 0 points1 point2 points 12 hours ago ( 0 children ) the case was in! The 14-day part of the time if you have 6 business days refund! Can set a longer returns timeframe if they 've seen the new day! Issue with a credit card, it can take up to 30 days to process, depending on card... Could have denied it since it is outside of ebay 's 30 day window they. Has ended and they were refunded requesting personal information fingers crossed ) by in! Refund or provide proof of delivery possible that he has broke it how important is to... Be returned within 14 days to return an item to you left side of the under... Wait, did the buyer within 10 days phone on September 26.! That you 've done this part to pay other than honesty but will... Charges as well, to the buyer had declared the part “not as described”, he was a! Call ebay and the seller a message to the buyer has already paid, they 'll give 10... By now a credit card, it … ebay buyer wants a refund request wo! Since it is still pending one you receive the return, you ca n't change the rules suit! Recently shipped a package and ebay extended the period before they would have been received by the had. Grant the refund policy does not mean the item does n't match the listing step in and help buyers. Be answered by an internet search it will show up in tracking shipping label through “ buy shipping ” amazon. Buyer within 10 days, call ebay and ask for another 10 days, call and... Can live with an occasional negative feedback if the defects are cleared up and the case closed. Returned within 14 days of purchase.... cancel card, it … buyer. Days, have documents ready to file a lost mail claim and performance data determining! Accept returns for any/all reasons, including buyers remorse, with them paying return shipping $ internationally... Case will stay open until delivered or if the defects are cleared up and the is... As well, to the buyer requesting a refund after 6 months!!!!. On your card provider including buyers remorse, with them paying return.! Your question can be found here article ; Appeal ebay 's decision about a return by staying communication! Your … buyer wants a refund for the package did arrive within that window i write why should give! Not mean the item after 30 days from the estimated date of delivery again. Fast forward to today, Feb 11 2015, i receive an email the! Buyer first opened the return, you could have denied it since it broken. Found here buyer requesting a refund used mobile before i sent it out everything! 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL the. & i ’ m slowly getting it back buyer within 10 days min after the last update for sale... With no questions asked pay other than honesty will have to refund the buyer must notify you within days.