I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. Your one-stop-shop for news, updates and information from eBay about selling on eBay. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Due to the age of the thread, it has been closed to further replies. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. Also, I will include a free gift with your time. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. Many tracking numbers do not show anything until the item arrives here and is scanned. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. Follow these steps to get your refund. Today's the 7th, your last delivery date was the 3rd. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. Sometimes it's taken me up to 6 weeks to receive an item. The item is currently in transit to the destination. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. Click on Resolution Center at the bottom of this page. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. The unofficial eBay subreddit. When eBay allows you to escalate it, do so immediately. Seller in question listed item (Frontline for cats) with "best offer" option. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. You've contacted the seller and they are just shucking and jiving. FILE the Item Not Recieved in the Resolution Center. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. I am wondering what is the deadline for filing an item not received claim. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? And I will update tracking info. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? Thanks. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The seller had all week to respond to the OP. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 They're holding up my $160 now. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. ", "You are not bothering me. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? Haven't heard from her yet. How long should I wait to file Item Not Received. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? If you have any other question please contact me eitehr by email or phone. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. 2. Officially it is 15 days before RM deem a parcel to be lost. Get quick answers to important questions to get you selling faster and better! I sent my offer, seller accepted, I paid immediately. another time, I didn't get an item, and I was reimbursed the money. Anyway, (again) you have 30 more days to open the case for a refund or the package. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Information, if available, is updated periodically throughout the day. Help for sellers and buyers! When does eBay think it should have arrived? Orders Saturday morning and messages Sunday night to ask why it's not there . /r/Ebay Looks like you're using new Reddit on an old browser. The order total is the value of the items purchased plus shipping and tax. They will either respond or refund and you shouldnt still be left on hold. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. The handling time was 3 days. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). Let us know. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. Always start your own post. then Go to the purchase page and find the order. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. So I won a frock recently which I hoped to wear to a party last week. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Every single communication that you have had from her has made promises that were broken. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I don't know how to find est delivery date. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Most buyers will give you some leeway before demanding a refund. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Hi there can anyone tell me how long I have to wait for a refund. Select Ask eBay to step in. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. I want to order from someone else, I'm tired of waiting. Now its been on its way to destination since May 28th but hasn't arrived yet. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. It's much appreciated.". So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Your Frontline will be shipped TODAY. It's time to file the INR claim. Meet other eBay community members who share your passions. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. That was the longest. I guess ill go ahead with the claim. If you’re anything like my buyers.....right after purchase. Thanks. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. I am meeting with my supplier now and going to reship my orders. I have yet to get a response back. Click on Contact seller. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. level 2 310throwaway310 This was on September 25. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. It has not arrived, despite having been dispatched on 4 June.I today contacted Do NOT accept a replacement. Press question mark to learn the rest of the keyboard shortcuts. The last day to file is 30 days after last estimated delivery date. ebay gives a delivery time range with your order details. My number is *****. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Should have been more specific there. Estimated delivery time was between 9/28 to 10/3. Thank you. -..- I can't remember what it is. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. It is assumed that my items were part of the theft. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. IMO, offering a replacement is often just a delaying tactic. There may be occasions where a mail item may be delayed in reaching its destination. I sent another email asking to provide tracking and estimated delivery. There is no MBG on a replacement. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. You risk not getting an answer to your problem. You can file a refund request when it is past that date. Report an item that hasn't arrived. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. When does eBay show that it should have arrived? 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